Email Setup

How Email Sending Works

When a lead submits your Pounce form, Pounce drafts a reply and sends it through your configured outbound email provider.

Account emails like verification, password resets, and billing notices still come from Pounce. Customer replies use the provider you choose in Account → Email.

Resend Is Recommended

Resend is the preferred Pounce setup for most businesses because it is made for application email, supports verified domains, and avoids storing mailbox passwords.

1. Create a Resend account.
2. Add and verify your sending domain in Resend.
3. Copy a Resend API key.
4. In Pounce, go to Account → Email.
5. Choose Resend (recommended).
6. Enter your from name, from email, optional reply-to email, and API key.
7. Save.

Your from email must use a domain that Resend has verified. For example, if you verify example.com, you can send from hello@example.com.

Connecting Google

1. Go to Account → Email.
2. Choose Google Workspace / Gmail.
3. Click Connect Google.
4. Approve the Google consent screen.
5. Pounce stores OAuth tokens, not your Google password.

Scope requested:

• openid email — Confirm the connected mailbox address
• gmail.send — Send replies from the connected mailbox

Connecting Outlook

1. Go to Account → Email.
2. Choose Outlook / Microsoft 365.
3. Click Connect Outlook.
4. Approve the Microsoft consent screen.
5. Pounce stores OAuth tokens, not your Microsoft password.

Scopes requested:

• Mail.Send — Send replies from the connected mailbox
• offline_access — Keep the connection alive

Advanced SMTP

SMTP is available for businesses that must use a provider without Resend or OAuth support. SMTP credentials are encrypted before storage, but Resend or OAuth is preferred because you can revoke API/app access without sharing a mailbox password.

Disconnecting

Disconnect OAuth access from your Google or Microsoft account settings. Pounce will stop being able to send through that mailbox once the provider revokes the token.

Troubleshooting

Resend emails are not sending:

• Verify your Resend domain is configured and passing DNS checks.
• Make sure your from address uses the verified domain.
• Replace the API key in Account → Email if it was rotated.

Google connection keeps timing out:

• Make sure your Google Cloud project has the Gmail API enabled
• Check that your OAuth redirect URI matches your Pounce URL exactly

Outlook connection fails:

• Make sure the Microsoft app registration includes delegated Mail.Send permission.
• Check that your OAuth redirect URI matches your Pounce URL exactly.

See also: Troubleshooting for more help.